AgentWaldo Privacy Policy

Effective Date: June 10, 2024

Introduction

This Privacy Policy (“Policy”) explains how AgentWaldo (“AgentWaldo,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our website (the “Site”) and our matching services (the “Services”), which are provided through the Site. By using the Site and/or the Services, you consent to the collection, use, and disclosure of your information as outlined in this Policy.

1. Information We Collect

In connection with your access to the Site and/or use of our Services, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The categories of personal information we may collect include:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Account Information: Username, password, billing information, and payment card information.
  • Financial Information: Bank, credit or debit card number, account type, and payment/transaction history.
  • Geolocation Data: City, state, zip code, and physical location.
  • Internet or Other Electronic Network Activity Information: Log information, IP address, access times, operating system, browser type, language, and browsing history.
  • Recorded Conversations: Information you provide during recorded calls with our team.
  • Inferences: Preferences, characteristics, behaviors, psychological trends, attitudes, and abilities.
  • Feedback Information: Testimonials, reviews, and ratings.

2. How We Collect Personal Information

AgentWaldo collects information from a variety of sources, including:

  • Directly from You: When you use our services, complete a form, send us an email, or interact with us in other ways.
  • Automated Technologies and Online Browser Tools: Including the use of cookies and similar technologies.
  • Third-Party Service Providers: Information from service providers who perform services on our behalf, such as payment processors and marketing providers.
  • Public Records and Government Agencies: Information from publicly available sources and government records.

3. Use of Personal Information

We may use the personal information we collect for one or more of the following purposes:

  • Perform Our Services and Respond to Requests: Fulfill requests, process payments, and provide the services you request.
  • Protection and Security: Protect the security and integrity of AgentWaldo, our users, and others.
  • Administrative Communications: Send you important information regarding our services, such as changes to our terms, conditions, and policies.
  • Marketing Communications: Show you promotions or content based on your interests. You can opt out from receiving marketing communications.
  • Research and Surveys: Conduct research and surveys to improve our services.
  • Internal Business Purposes: Data analysis, audits, developing new offerings, and improving satisfaction with our services.
  • Testimonials and Reviews: Post testimonials and reviews on our site with your consent.
  • Legal and Regulatory: Comply with legal or regulatory obligations, defend legal claims, or cooperate with law enforcement.

4. Sharing Personal Information

AgentWaldo may disclose your personal information to third parties for business purposes, including:

  • Affiliated Entities: Share information with our affiliates.
  • Third-Party Service Providers: Share information with service providers who perform services on our behalf.
  • Commercial Partners: Share information with third parties who partner with us to deliver our services or on our commercial activities.
  • Business Transfers or Assignments: Transfer information in the event of a sale or merger.
  • Law Enforcement and Compliance: Disclose information as required by law or to protect our rights.
  • At Your Direction: Disclose information as you request or consent to.

5. Your Rights and Choices

Depending on your jurisdiction, applicable law may entitle you to certain rights and choices as it pertains to your personal information, including:

  • Right to Know: The categories and specific pieces of personal information collected about you.
  • Right to Request Deletion: Request the deletion of personal information.
  • Right to Access: Access a copy of the personal information we retain about you.
  • Right to Opt-Out: Opt-out of the sale of personal information.
  • Right to Non-Discrimination: Exercise your rights without discrimination.

To exercise any of these rights, please contact us using the contact information provided at the end of this Policy.

6. Information Security

We take the necessary precautions and security measures to protect your personal information. This includes:

  • Encryption: Encrypt sensitive information such as credit card details before transmission.
  • Access Control: Restrict access to personal information to employees who need it to perform their job.
  • Secure Environment: Maintain secure computers and databases.

Despite these efforts, no security measures are perfect or impenetrable. We depend on you to protect your information by setting up a strong password and keeping it confidential. Notify us immediately if you become aware of any breach of security.

7. Cookies and Website Usage

When you access our website, we may collect your personal information through cookies and similar technologies. These technologies help us analyze trends, administer the Site, track users’ movements, and gather demographic information.

  • Cookies: Small files stored on your device to recognize you on future visits and customize your experience.
  • Do Not Track (DNT): FastExpert honors AdChoice DNT signals.
  • Google Analytics: We use Google Analytics to help analyze how users use the Site. Google Analytics uses cookies to collect information about your visit to the Site, including your IP address. This information is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the Site, compile reports on Site activity, and provide other services related to Site activity and internet usage. We use this information to improve the Site and Services. For more information on how Google Analytics collects and processes data, please visit Google’s Privacy Policy and their page on How Google uses data when you use our partners’ sites or apps.

You can manage cookies through your browser settings. Note that disabling cookies may limit your ability to use some features of our Site.

8. Links to Third-Party Sites

Our website includes links to other websites whose privacy practices may differ from those of AgentWaldo. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to read the privacy policy of any website you visit.

9. Children and Minors

AgentWaldo does not direct services to individuals under the age of sixteen (16) and does not knowingly collect personal information from minors. If you are under 16, please do not submit personal information to us. If you are a parent and become aware that your child has provided us with information, please contact us and we will address the issue.

10. Changes to This Privacy Policy

We reserve the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated Policy on the Site and update the Policy effective date. Your continued use of our Site and/or Services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions or concerns about this Policy, the practices of this website, or any other matter concerning our Site, please contact us at:

AgentWaldo
Email: support@agentwaldo.com